Increased Precautions We're Taking in Response to COVID-19

LAST UPDATED ON 12/17/2020

As updates on the impact of the coronavirus continue to be released, we want to take a moment to inform you of the heightened preventative measures we have put in place at Volunteer Comprehensive Treatment Center to keep our patients, their families, and our employees safe. All efforts are guided by and in adherence to the recommendations distributed by the CDC.

In adherence to the social distancing recommendations provided by the CDC, we have implemented strict protocols at our clinic to ensure the safety of our patients and staff.

  • Patients who have active symptoms of illness or a fever of 100 degrees or higher must call ahead to arrange after-hours dosing.
  • The number of people allowed inside the building at any given time is restricted based on county, state, and federal guidelines.
  • The number of people waiting in line is restricted based on county, state, and federal guidelines, and those present must maintain a minimum distance of six feet from one another.
  • To maintain line restrictions, patients are asked to wait in their cars until direction is given.

For specific information regarding these changes and limitations, please contact us directly.

Please note that for the safety of our patients, their families, and our staff, on-site visitation is no longer allowed at Volunteer Comprehensive Treatment Center.

  • This restriction has been implemented in compliance with updated corporate and state regulations to further reduce the risks associated with COVID-19.
  • Alternate methods of communication for other services may be offered when deemed clinically appropriate.

For specific information regarding these changes and limitations, please contact us directly.

CDC updates are consistently monitored to ensure that all guidance followed is based on the latest information released.

  • All staff has received infection prevention and control training.
  • Thorough disinfection and hygiene guidance has been provided.
  • Patient care supplies such as masks and hand sanitizer are being monitored and utilized.
  • Temperature and symptom screening protocols are in place for all patients and staff.
  • Cleaning service contracts have been reviewed for additional support.
  • Personal protective equipment items are routinely checked to ensure proper and secure storage.
  • CDC informational posters are on display to provide important reminders on proper infection prevention procedures.
  • We are in communication with our local health department to receive important community-specific updates.

The safety of our patients, their families, and our employees is our top priority, and we will remain steadfast in our efforts to reduce any risk associated with COVID-19.

The CDC has provided a list of easy tips that can help prevent the spread of the coronavirus.

  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue and then immediately dispose of the tissue.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect objects and surfaces that are frequently touched.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Stay home when you are sick, except to get medical care.

For detailed information on COVID-19, please visit


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24/7 Appointment Scheduling

Beginning treatment at Volunteer Comprehensive Treatment Center starts with our streamlined admissions process.

If you or someone you care about would like to begin receiving medication assisted treatment at our center, the helpful staff in our admissions department can be contacted to walk you or your loved one through the first stage of initiating services.

Prior to calling Volunteer Comprehensive Treatment Center to schedule an intake, prospective patients should be aware of our pre-admissions criteria, of which must be met in order for a person to receive treatment at our center. This criteria includes the following:

  • Must be 18 or older
  • Must have two years of opioid abuse or one year of opioid abuse with at least one failed attempt at treatment (this excludes pregnant patients)
  • Must be opioid dependent for one year or more

If you or a person you care about fulfills our per-admissions criteria, staff in our admissions department can be contacted and an assessment can be scheduled. Once you have established a date and time to complete an assessment for treatment, the following is important to keep in mind prior to attending your intake appointment:

  • You must be able to show proof of identification. Acceptable forms of identification include a driver’s license, state ID, or passport. If you do not have a valid photo ID, you will be expected to bring in such an ID within two weeks after completing your assessment.
  • You must report to your intake appointment in a state of withdrawal unless you are pregnant.
  • You are expected to pay for your intake fee during your assessment even if you elect to pay for care with your insurance.
  • If you have completed a detox through another program, it is necessary to being documentation from that particular program or programs with you for our records.

On the day of your assessment, it is necessary to allow two to three hours to complete the following:

  • Show proof of identification
  • Pay for intake fee
  • Complete a physical with one of our physicians
  • Take a TB test
  • Female patients will be required to take a pregnancy test
  • Complete a drug test

You will also be required to complete any and all pertinent paperwork with an admissions staff member. This paperwork can include, but is not limited to, the following:

  • Personal history assessment
  • Substance use and treatment history assessment
  • An assessment of medical history
  • Consent to receive treatment paperwork

Once this process is complete, our staff will discuss your treatment plan with you and will inform you of the next step in beginning care at our center.

If you or someone your care about would like to learn more about our admissions process or would like to schedule an assessment, give us a call today. Our compassionate and expertly trained admissions staff is standing by to answer any questions that you may have and can tell you how treatment at our center can change your life. Because at Volunteer Comprehensive Treatment Center, a new, opioid-free beginning is within reach.